Privacy Policy
This Privacy Policy applies to the services provided by Evelyn & Mark.
We value your privacy and are committed to protecting the personal information you share with us. Our goal is to maintain full transparency and handle your data securely, responsibly, and in accordance with applicable privacy regulations.
Information We Collect
We collect personal information that you voluntarily provide when placing an order, creating an account, or interacting with our website. This may include:
- Full name
- Shipping information
- Email address
- Phone number
- Payment details (securely processed by trusted payment partners)
- IP address and device information
- Behaviour and activity on our website
How We Use Your Information
Your personal data may be used for:
- Processing and fulfilling your orders
- Providing customer service and support
- Sending order updates, shipping notifications, and relevant store information
- Improving website functionality, user experience, advertising, and performance
- Detecting and preventing fraud or misuse of our services
Sharing Your Information
We only share your data with third parties when it is necessary to operate our business or fulfil your order. These may include:
- Payment processors
- Fulfilment and logistics partners
- Email and communication platforms
We never sell or rent your personal data to third parties.
Retention Period
We retain your information only as long as necessary for the purposes it was collected, or as required by applicable laws.
Cookies
Our website uses cookies to enhance functionality, analytics, personalisation, and marketing.
You can manage your cookie preferences through your browser settings at any time.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Withdraw consent to data processing
- Object to certain types of data usage
- Request data portability
- To submit a request, please contact us using the details below.
Contact Information
Evelyn & Mark
Email: info@evelynmark-vancouver.ca
Customer Support Availability
Our customer support team is available during the following hours:
Mon – Fri: 11:00 a.m. – 7:00 p.m.
Saturday: 11:00 a.m. – 5:00 p.m.
Sunday: 11:00 a.m. – 5:00 p.m.
We aim to respond as quickly and professionally as possible to provide every customer with a smooth and enjoyable shopping experience.